Easy Return Policy:
If you are not completely satisfied, return the unused, undamaged item, along with its original product packaging, warranty cards and product tags (if applicable) within 30 days from date of purchase for a full refund or credit less shipping, handling, insurance and possible restocking charges. Refund on returned items will be issued in the same payment form as tendered at the time of purchase. Please allow 7-10 business days for credit to appear on your financial statement.
Should you receive an item that does not fit to your liking we will promptly exchange it for another size, model or style. We have many different styles and models to choose from. We will also gladly special order an alternate product for you should your needs require.
Return the unused, undamaged item, along with its original product packaging, warranty cards and product tags (if applicable) within 30 days from date of purchase. Buyer is responsible for shipping costs in both directions.
General instruction for returns and exchanges:
- Contact us for a Return Authorization Number (RMA#) online click here:
- Securely (and appropriately) package the item(s) you are sending back.
- Include a copy of your invoice inside the package. Mark the item(s) you are returning.
- Clearly mark the RMA# on outside of the package
- Ship via insured ground service with a tracking number.
- Send prepaid and pre-authorized returns to:
2636 Judah Street #160
San Francisco, CA 94122
No packages will be accepted without a valid RMA# on the outside of the box. Merchandise returned without authorization will be refused, and the carrier may charge you freight in both directions.
- Item must be returned in new, unused, undamaged condition along with original packing materials including warranty cards, product tags and all accessories (if applicable)
- RMA numbers are valid for 10days
- Defective items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model
- Items returned that are not in mint/new condition are subject to a restocking and handling fee.
- Custom and special order items may not be eligible for return/refunds.
- Refunds for any returned Free Shipping items will be deducted by the amount of the free shipping incentive from the original order
Special Notes About Apparel, Wetsuits and Wetsuit Accessories
Be sure to try on your new product(s) in a clean, dry place, free from pet hair and dirt. Save the box, bags and do not remove the tags just in case you need to return or exchange the product. You will also be more comfortable if you try your suit/garment/accessory on in a cool location such as an air-conditioned room.
Wetsuits and neoprene accessories must be folded as they were shipped to avoid permanent creasing. Do not crumple, over-fold, or stuff them into an inappropriately sized box. We do not accept returns/exchanges of wetsuits, garments or any other product damaged from improper packaging.